The Really fun stuff

T&C’s Last updated: Nov. 2025

These Terms & Conditions govern all appointments, treatments, and interactions with Bladed Brow Clinic (“we”, “our”, “the clinic”). By booking an appointment, completing a consent form, or attending a treatment, the client (“you”) agrees to the following:

1. Booking Policy

1.1 Deposits

• All appointments require a non-refundable booking fee.
• Your appointment is not confirmed until the booking fee has been paid.
• Booking fees are deducted from the final balance on the day of treatment.
• Booking fees are non-transferable unless you reschedule with sufficient notice (see Section 2).

1.2 Booking Confirmation

• You must provide accurate contact details when booking.

2. Cancellations, Rescheduling & Lateness

2.1 Cancellation

• Cancellations with less than 48 hours’ notice forfeit the booking fee.
• Same-day cancellations or no-shows may be charged up to the full appointment value.

2.2 Rescheduling

• You may reschedule once with at least 48 hours’ notice.
• Repeated rescheduling may require a new booking fee.

2.3 Lateness

• If you are more than 10 minutes late, the appointment may need to be cancelled, and the booking fee forfeited.
• If time allows, your appointment may still proceed, but this is at the discretion of the artist.

3. Eligibility for Treatment

3.1 Age Requirement

• Clients must be 18 or older. ID may be requested.

3.2 Medical Conditions

You must disclose all medical conditions, medications, and relevant health information, including but not limited to:

  • Pregnancy or breastfeeding

  • Accutane/Isotretinoin (past 12 months minimum)

  • Psoriasis, eczema, dermatitis

  • Diabetes

  • Blood-borne conditions

  • Autoimmune disorders

  • Keloid scarring

  • Epilepsy

  • Cancer (active or recent)

  • Heart conditions

  • Use of topical retinoids

  • Blood thinners (Aspirin, Warfarin, etc.)

Failure to disclose accurate information may increase your risk of complications and void any right to refunds or corrective work.

3.3 Contraindications

We reserve the right to decline or postpone treatment if we believe it is unsafe or unsuitable for you.

4. Treatment Terms

4.1 Results & Healing

• Semi-permanent makeup heals differently for each client.
• Factors such as skin type, aftercare, lifestyle, and previous work will affect results.
• Brows will go through several stages including darkness, scabbing, unevenness, fading, patchiness, and colour shifts.
• Full healing takes 8–10 weeks.

4.2 Requirement to Complete the Healing Phase

By booking, you agree that:
• You will allow the brows to fully heal for 4–6 weeks before raising concerns or making complaints.
• No refunds or compensation will be considered before the full 10 week healing period is complete.

5. Retouch / Top-Up Appointment

• A top-up appointment (if included) must be taken 6–10 weeks after the initial treatment.
• Missed or late retouch appointments may incur a fee.
• The retouch is designed for refinement; it is not a second full session.

6. Aftercare Responsibility

• Aftercare instructions are provided verbally and/or in writing.
• Failure to follow aftercare correctly may affect retention, symmetry, colour, and healed results.
• The clinic is not responsible for results affected by improper aftercare.

7. Photography & Media Use

• Before and after photos are taken as part of your treatment record.
• With your consent, photos may be used for marketing and social media.
• If consent is not given, photos remain confidential.
• All photos are stored securely in accordance with GDPR and insurance requirements.

8. Refunds, Complaints & Chargebacks

8.1 Refund Policy

• No refunds are offered for change of mind or dissatisfaction with the natural healing process.
• Refunds are not given for results affected by skin type, aftercare, previous work, lifestyle, or client decisions (e.g., declining a retouch).
• Goodwill refunds may be offered at our discretion but do not admit fault.

8.2 Complaints Procedure

If you are unhappy:

  1. Contact the clinic directly.

  2. Attend an in-person review appointment so the artist can assess the work.

  3. Allow the artist the opportunity to correct the issue through:

    • Retouch

    • Colour adjustment

    • Saline removal

  4. Complaints cannot be progressed without an in-person assessment.

We do not consider complaints submitted before the brows have fully healed.

8.3 Chargebacks

• Clients agree not to pursue chargebacks without first following the clinic’s complaints procedure.
• Attempting a chargeback after receiving a service may constitute fraud.
• Evidence including consultation forms, photos, messages, and treatment notes will be supplied to payment processors if a chargeback is attempted.

9. Liability

9.1 Client Responsibility

The clinic is not liable for:
• Undisclosed medical conditions or medications
• Failure to follow aftercare
• Premature removal of scabs
• Picking, scratching, sweating, or contaminating the area
• Additional fading in oily or sensitive skin types
• Changes in shape or colour caused by skincare products or sun exposure

9.2 Limitations

• We do not guarantee results.
• Every client heals differently, and outcomes vary.

10. Gift Vouchers & Special Offers

• Gift vouchers are non-refundable.
• Promotional offers cannot be combined unless stated.

11. Consent Forms

• A digital consultation/consent form must be completed before treatment.
• Treatments cannot proceed without the completed form.
• Providing false or incomplete information voids your right to refunds or corrections.

13. Professional Conduct, Defamation & Online Harassment

• Bladed Brow Clinic operates under strict professional, hygiene, and insurance standards.
• We expect all clients to communicate respectfully and allow the clinic the opportunity to resolve concerns through the required complaints procedure.

13.1 False Statements & Defamation

Clients agree not to publish false, misleading, or defamatory statements about the clinic or its staff, including on:

  • Social media

  • Review platforms

  • Messaging groups

  • Public forums

If concerns arise, clients must contact the clinic directly and allow an in-person assessment before posting any negative comments or claims.

13.2 Malicious Reviews

If a client posts a review that is proven to be:

  • Untrue

  • Misleading

  • Posted before the healing period is complete

  • Posted without giving the clinic the opportunity to correct the issue

… the clinic reserves the right to request removal and pursue action to protect its reputation.

13.3 Harassment or Abusive Behaviour

The clinic has a zero-tolerance policy for:

  • Abusive or aggressive messages

  • Threats of chargebacks or legal action used as leverage

  • Harassment

  • Disrespectful conduct

Treatment may be refused or terminated if behaviour breaches this policy.

13.4 Legal Protection

The clinic reserves the right to take reasonable steps to protect its business from reputational harm, including:

  • Providing evidence to review platforms

  • Filing a response to false claims

  • Seeking legal advice in serious cases

This clause does not restrict a client’s right to leave an honest, fair, and accurate review — it protects the clinic against false accusations and malicious behaviour.